Refunds and Returns Policy for GolshanHandmadecraftedArt.com
Last Updated: 23/3/2024
Thank you for shopping at GolshanHandmadecraftedArt.com, operated by Golshan Studio. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a straightforward returns and refunds process. Please read the following policy carefully to understand how it works.
1. Return Eligibility:
- You may return any physical product purchased from GolshanHandmadecraftedArt.com within 30 days from the date of delivery.
- To be eligible for a return, the product must be unused, in its original condition, and in the original packaging.
2. Initiating a Return:
- To initiate a return, please contact us at [email protected] within [insert number] days of receiving your order. Please provide your order number and a brief explanation of the reason for the return.
- We will provide you with a return authorization and instructions on how to return the product.
3. Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
- We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the product.
4. Refund Process:
- Once we receive the returned product and verify its condition, we will initiate the refund process.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow [insert number] business days for the refund to appear in your account, depending on your financial institution.
5. Exclusions:
- Certain products may not be eligible for returns due to hygiene or safety reasons. These products will be clearly marked as non-returnable on our website.
- Customized or personalized products are also non-returnable unless they are defective or damaged upon arrival.
6. Damaged or Defective Products:
- If you receive a damaged or defective product, please contact us immediately at [email protected]. We will arrange for a replacement or refund, including any return shipping costs.
7. Contact Information: If you have any questions or concerns about our refunds and returns policy, please contact us at [email protected].
Address: Golshan Studio Dubai, Al Nahda
Email: [email protected]
Date of Last Update: 23/3/2024
We strive to provide a hassle-free shopping experience for our customers. If you have any feedback or suggestions for improvement, please don’t hesitate to reach out to us. Thank you for choosing GolshanHandmadecraftedArt.com!